Shipping & Returns

SHIPPING & RETURNS

We aim to deliver your Mariflor pieces with care, from our hands to yours.

Shipping

Ready-to-Ship Orders

Orders containing ready-to-ship items are processed within 1–3 business days.

Once your order has been dispatched, you’ll receive a confirmation email with tracking details.

Australia
Standard shipping: 3–7 business days

International
Estimated delivery: 7–14 business days

Please note that delivery times may vary during peak periods or due to circumstances outside our control.

Made-to-Order Jackets

Our jackets are made to order, meaning each jacket is individually made for you once your order has been placed.

Please allow 3-5 for your jacket to be made before it is dispatched.

Because each jacket is made specifically for you, please choose your size carefully before placing your order. We strongly recommend checking our size guide and comparing the measurements with a similar jacket you already own before ordering.

Returns

We accept returns on eligible ready-to-ship items within 14 days of delivery.

To be eligible for a return:

Items must be unworn and in original condition
All original packaging must be included
Items must not show signs of wear, damage or use

Returns are issued as store credit.

Made-to-Order Jackets

Due to the individual nature of our made-to-order jackets, we do not accept returns or exchanges for change of mind, incorrect size selection or incorrect fit.

Please ensure you have carefully checked the size guide before placing your order.

Once a made-to-order jacket has entered production, the order cannot be cancelled or amended.

Manufacturing Issues

Every Mariflor jacket is carefully checked before being sent to you.

If your jacket arrives with a manufacturing fault or quality issue, please contact us within 7 days of delivery at hello@mariforthelabel.com, including your order number and clear photos of the issue.

If the issue is confirmed to be a manufacturing fault, we will arrange a replacement or exchange where available, or store credit where a replacement is not possible.

This does not affect your rights under Australian Consumer Law.

Exchanges

At this time, we do not offer direct exchanges for change of mind, incorrect size selection or incorrect fit.

For eligible ready-to-ship items, if you require a different size or style, we recommend placing a new order and returning your original item in accordance with our returns policy.

Made-to-order jackets cannot be exchanged due to sizing, fit or change of mind.

Manufacturing faults or quality issues will be handled separately in accordance with our Manufacturing Issues policy above.