Refund policy

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unworn and in original condition
All original packaging must be included

Returns are issued as store credit.

Size Exchanges

Need a different size? We're happy to arrange a size exchange within 14 days of delivery, subject to availability.

Please note: as each piece is made to order, your replacement is made fresh once we receive your original item back — production and shipping typically takes 3–6 weeks, depending on our current production schedule.

Return shipping for exchanges is the customer's responsibility. Items must be unworn, unwashed, and in original condition with all packaging included.

To arrange an exchange, contact hello@mariflorthelabel.com with your order number and the size you'd like instead.

Faulty Items

If you believe your item is faulty, please contact us within 7 days of receiving your order at:
hello@mariflorthelabel.com

Include your order number and clear images of the item so we can assist you promptly.

Contact

For all shipping and return enquiries, please contact:
hello@mariflorthelabel.com

Mariflor is thoughtfully designed in Australia.

Please note: sale items are final sale and cannot be returned or exchanged.

SHIPPING POLICY

At MARIFLOR THE LABEL, we aim to deliver your pieces with care and efficiency.

Processing Times

Our boots are made to order. Once your order is placed, production and delivery typically takes 3–6 weeks, depending on our current production schedule.

Ready-to-ship items (sunglasses, necklaces, and other accessories) are processed within 1–3 business days.

You will receive a confirmation email once your order has been dispatched.

Australia Shipping

We offer standard and express shipping options at checkout.

Estimated delivery times:
Standard: 3–7 business days
Express: 1–3 business days

International Shipping

We ship worldwide. Shipping rates and delivery timeframes are calculated at checkout depending on your location.

Please note international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Tracking

Once your order has been dispatched, you will receive a tracking number via email to follow your delivery.

Delivery Delays

Delivery timeframes are estimates only. MARIFLOR THE LABEL is not responsible for delays caused by shipping carriers, customs, or external factors beyond our control.

Incorrect Details

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Parcels

If your parcel is lost or arrives damaged, please contact us at hello@mariflorthelabel.com within 7 days of delivery so we can assist.

Signatures & Safe Delivery

Some orders may require a signature upon delivery. If no one is available, the parcel may be redirected or left in a safe place at the carrier's discretion.