FAQ

Orders

Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible. Once your order has been processed or shipped, we are unable to make changes.

How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with tracking details.

Shipping

Do you ship internationally?
Yes, we offer international shipping. Delivery timeframes vary depending on location.

How long does shipping take?
Australia: 3–7 business days
International: 7–14 business days

Please note that delivery times may vary during peak periods.

Returns

What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn and in original condition. Returns are issued as store credit.

Do you offer exchanges?
We do not offer direct exchanges. If you need a different size or style, we recommend placing a new order and returning your original item.

Sizing

Are your boots true to size?
Our boots are designed to fit true to size, with a slightly more comfortable fit through the calf. If you are between sizes, we recommend sizing up.

Do you have a size guide?
Yes, a detailed size guide is available on each product page to help you find your perfect fit.

Products

Will you restock sold out items?
Some styles may be restocked, however many pieces are produced in limited runs. We recommend securing your piece while it is available.

Where are your products made?
Each piece is thoughtfully designed with a focus on quality, craftsmanship, and longevity.